Cancellation Policy

In the event that you may need to cancel an appointment with your doctor or nurse, we request a 24 hour notice period. This is so we can fill the allocated time slot with another patient that may require a doctor’s assistance. Failure to cancel your appointment may incur a DNA fee.

Patient do not attend (DNA) appointment fee

Patients who do not attend their scheduled doctor or nurse appointments will attract a DNA fee. This fee will be charged, if an appointment is not cancelled with 24 hour notice and the cancellation re-occurs three times.

Our cancellation policy is adhered to by all patients to ensure that sick patients are not kept waiting and appointments can be filled for our doctors and nurses.