ALL NEW PATIENTS ARE PRIVATELY BILLED, ONLY EXISTING PATIENTS (ONLY WITHIN THE 12 MONTHS OF ATTENDING THE PRACTICE) ARE BULK BILLED WITH A CURRENT CONCESSION CARD.
IT IS ALSO AT THE DOCTOR’S DISCRETION.
IF BOOKING ONLINE PLEASE FILL OUT FORM ONLINE.
Fees may vary according to the time spent for the consultation. When making the booking please let us know if a longer consultation is required, where possible.
Longer consultations will be required for the following procedures:
- Mental Health Care Plans
- Implanon Checks and Insertions
- Multifaceted Health Conditions
- 3 or more issues that you wish to discuss with your doctor
If a nurse is required as part of your consultation, please let us know. You will require a nurse for the following procedures:
- Child immunisations
- Health Care Plans
To book an appointment please contact the practice on (08) 6117 5544.
As a mixed billing practice, we only offer bulk billing to existing Children Under 14, Aged Pensioners, Gold Card Repatriation (DVA) and Disability Pension card holders and all other Consession card holders. Otherwise, our fees are $90.00 for a standard consultation and $140.00 for a long consultation, with a Medicare rebate of $41.20 and $79.70, respectively.
At Castlegate Family Practice and Women’s Health Clinic, you will receive an SMS to confirm your appointment. Due to the high demand of bookings please give us 24 hours’ notice if you cannot attend your appointment. This gives a chance for the appointment to be offered to another patient.
If you cancel less than 24 hours in advance or do not attend your scheduled appointment, a $90 cancellation fee will apply.
Mask Fee is $1.00 each for practice to provide patients with a mask.
DO NOT ATTEND APPOINTMENTS
If you do not show up for your appointment there will be a DNA Fee of $90.00.
Castlegate Family Practice is a mixed billing practice.
We only offer bulk billing to existing Children Under 14, Aged Pensioners, Gold Card Repatriation (DVA) and Disability Pension card holders and all other Consession card holders. Otherwise, our fees are $90.00 for a standard consultation and $140.00 for a long consultation, with a Medicare rebate of $41.20 and $79.70, respectively.
Overseas visitors & patients without a valid Medicare card will be privately billed.
We request that all visitors to the practice bring their Medicare & any concession cards to every appointment.
For workers compensation & motor vehicle insurance claims, fees will be privately billed until the claim has been accepted and a claim number provided.
Please call our receptionist for further information if needed.
Appointments can be settled with our receptionist using either cash, EFTPOS or credit cards. Cheques are not accepted.
* Please be aware that credit card payments using Mastercard/Visa/American Express will incur a surcharge and will be charged at the point of payment.
Patient Feedback and Complaints
As your local community family practice we encourage our patients to share with us any suggestions that you may have for the practice and it’s growth in the community. We want to be able to give you the best service that we can.
Complaints are also welcome and will be handled with care and confidence.
If you wish to speak with someone we encourage you to contact the practice by either phone on (08) 6117 5544 or email us at firstname.lastname@example.org.